FAQs

You can book a tour right here on our website, or just stop by—we’re happy to show you around. Prefer to check things out from home? We’ve got virtual tours, too. You can also browse our Photo Gallery to see the community and apartment interiors.

Super easy—just head to our floorplans page, choose the layout you like, and follow the steps to apply online.

We’ll need a valid photo ID and proof of income, like recent pay stubs or a job offer letter.

We require a gross monthly income of at least 2.5 times the rent. If you’re applying with roommates, we combine incomes. Additional conditions may apply during screening.

We offer flexible lease terms ranging from 6 to 13 months, depending on availability and what works best for you.

No, we don’t allow subleasing at The Shoal.

Yes, all residents are required to maintain renters’ insurance throughout the lease term.

Just reach out to the leasing office when you're getting close to your lease end date. Our team will walk you through your options. 

We proudly support the essential workers who keep our communities running through our Essential Housing Program, offering modern apartment homes in a prime Central Austin location at an attainable price. See our Essential Housing page for more information. 

Yes. There’s a $90 application fee per person, and a $150 admin fee due at move-in.

While we don’t offer moving services, our team is here to answer questions and make things go as smoothly as possible on move-in day.

No, you’re welcome to decorate your apartment and make it feel like home! Just keep in mind that damage beyond normal wear and tear will result in fees upon move-out. 

To terminate your lease early, you must provide 60 days’ written notice and pay the early termination fee outlined in your lease agreement.

We ask for a 60-day written notice before your planned move-out date.

When you’re ready to move out, please make sure to drop your keys off at the office and let us know your new forwarding address.

We’ll process and mail your deposit refund within 30 days of your move-out.

Deposits are due at the time of application, and vary per floor plan:

• $150 for studios

• $200 for 1-bedrooms

• $300 for 2-bedrooms

No, utilities are billed separately.

Most residents use AT&T or Grande Communications, both of which serve the property.

Just log in to your resident portal and pay securely online with a card or bank account—whatever works best for you.

Yes. Monthly fees include:

• $22 for Fetch package delivery

• $25 for valet trash

• $7 for pest control 

Yes, we have garage parking available for $125/month.

We don’t have designated overnight guest parking, but there’s usually street parking available along 12th Street.

Not at the moment.

You can submit maintenance requests through the resident portal at any time. For urgent issues after hours, call our emergency maintenance line.

We have a 24-hour emergency response time, and our team is available on-site Monday through Friday during office hours.

Yes! We love pets. Our pet-friendly community welcomes both cats and dogs.

Yes. There’s a $300 non-refundable pet fee, a $200 refundable pet deposit, and $25/month pet rent per pet.

We’re friendly to most breeds, but a few restrictions apply. Please reach out to the leasing office for details on breed limitations and pet guidelines.

While we don’t have a dog park on the property, we’re located right next to Shoal Creek Greenbelt, perfect for daily walks, runs, and fresh air with your pup.

Here’s what’s available at The Shoal:

• Resort-style pool with sundeck

• Bike storage in the garage

• Covered parking

• On-site management and maintenance

• Package delivery via Fetch

See all details on our Amenities page.

Most apartment homes include a washer and dryer. However, amenities may vary by floor plan, so we recommend contacting the leasing office to confirm what's included with your new apartment home.

Yes, we have a bike storage facility in our parking garage.

Yes, all apartments are wired for high-speed internet.

We use a program called Fetch. They receive your packages and notify you. Then, you pick a time for them to drop it off at your door.

We offer:

• Studios

• 1-bed, 1-bath

• 2-bed, 1-bath

• 2-bed, 2-bath

Check availability and layouts on our Floor Plans page.

Yes. Visit our Virtual Tours page to explore our Austin apartment layouts and amenities from anywhere.

We don’t have fully furnished units, but furniture rental is available. Let us know if you're interested.

We sure do! We host about two events a month, offering a great way to meet neighbors and enjoy the community.

Yes, quiet hours are from 10 PM to 7 AM, in line with Austin city guidelines.

You can email the leasing office or call our emergency line.

The Shoal is in the Austin ISD, with several nearby public schools, daycares, and preschools. Reach out if you'd like local suggestions.

We’re in the heart of Central Austin, close to Burnet Road, Shoal Creek Trail, and just minutes from downtown, The Domain, and UT Austin. You’re minutes from MoPac (Loop 1), and walkable to public transit, trails, dining, and shopping. Whether you bike, drive, or hop on public transit, getting around is easy.

Smoking is only allowed on your private balcony. The Shoal follows all applicable City of Austin guidelines regarding smoking.

We’re happy to help!